How to be an outstanding communicator

Outstanding communicators distinguish themselves by the way they use language. The first thing that strikes you when you listen to an outstanding communicator speak is the simplicity of their language: they use words you can understand in a way that makes it easy to follow what they’re saying.

But simple is hard, and takes courage. It takes courage because it goes against the grain of workplace communications. In organisations, language is often used as a protective veil whose main purpose is to cover the speaker’s back rather than enlighten their audience. A concoction of jargonistic words arranged into convoluted sentences is an effective way of covering up ideas that are half-baked, obvious, or trivial.




@FiorenzaMella